Do you offer free shipping?
Yes! At Whooshie, we offer FREE standard shipping on all orders.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking link and number. Please allow up to 48 hours for the tracking status to update.
Will I have to pay import taxes and duties?
Depending on your delivery destination, your order may be subject to local import duties and taxes. These charges are the responsibility of the recipient. For specific rates and details, please check with your local customs office.
What if my item is damaged, lost, or stolen?
We thoroughly inspect every order before it leaves our warehouse to ensure top quality. However, once a package is handed over to the courier, delivery carrier policies apply.
- Damaged or Lost Items: Please contact the shipping carrier directly to submit a claim.
- Stolen Packages or Address Errors: Whooshie is not responsible for lost/stolen packages after confirmed delivery, or for shipping errors caused by incorrect address entry at checkout.
Need help filing a carrier claim? Reach out to us at [email protected] and we’ll be glad to assist!