At Whooshie, we want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, cancellations, and exchanges.
1. Returns & Eligibility
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The product must have a proven functional defect. (We do not offer refunds for simple changes of mind, though exceptional circumstances may be considered at our discretion).
- The item must be in its original packaging.
- You must provide a valid receipt or proof of purchase.
Non-Returnable Items:
- Gift cards
- Custom-made products
- Downloadable software
- Select health and personal care items
- Perishable goods (e.g., food, flowers, magazines)
- Intimate or sanitary goods, hazardous materials, and flammable liquids or gases
To initiate a return, please email us at [email protected].
2. Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are time-sensitive. If you need to cancel, please contact us immediately at [email protected]. Requests made after 60 minutes cannot be cancelled.
3. Refunds & Processing
Once your return is received and inspected, we will send you an email confirming receipt and notifying you whether your refund has been approved or rejected.
If approved:
- Your refund will be processed promptly.
- A credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Re-check your bank account or credit card statement.
- Contact your credit card company or bank, as processing times vary before refunds are officially posted.
- If you have completed these steps and still have not received your funds, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at [email protected].
5. Shipping & Return Costs
- Return Shipping: You are responsible for paying your own shipping costs when returning an item. Shipping fees are non-refundable. If your refund is approved, the original shipping cost will be deducted from your total refund amount.
- Delivery Times: Shipping times for exchanged products may vary depending on your location.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
Note: Refunds and exchanges are finalized only after we have received, inspected, and verified that all return conditions have been met.